This Refund Policy sets out how Fitness Innovations (M) Sdn. Bhd. (Company Registration No. 763168-X) of No. 2-8, 2nd Floor, D19 Business Centre, Jalan PJU 8/3, Bandar Damansara Perdana, 47820 Petaling Jaya, Selangor Darul Ehsan, Malaysia (hereinafter referred to as “We”, “Our” or “Us”) deals with requests for refund of goods sold and/or services rendered.
All payments made for courses, exam fees, course materials and/or goods sold are non-refundable, non-transferable and non-exchangeable for cash.
Cancellation of Course
In the event of cancellation of a course by us for whatsoever reason, a full refund will be given to the participant who registered for the said course. Course confirmation will be sent within 7 days to the participant before the course begins. We shall not be held responsible for any other expenses that have been incurred by the participant with respect to the course.
Rescheduling of Course
Any registered participant who needs to reschedule his/ her course to a later date is subject to a modification fee of RM 300 with ONLY medical reason and supporting documentation(s) and at our sole discretion. The registered participant is required to contact us at +6010-216 7126 or email to email@example.com to ascertain that a later date is available for rescheduling purposes.
Rescheduling request have to be made at least 15 days before the course commencement date. Rescheduling will take into consideration class capacity (given the SOP this COVID-19 pandemic), student will be on waiting list and be given seat ONLY if there is availability 7 days before course commencement. It is the participant’s responsibility to contact us and follow-up on the rescheduling request if the participant has not received any reply from us within 14 days from the date of the request was made.
Our decision is final and we shall not entertain any appeals thereafter.
Transfer of Course to Another Participant
Any registered course is not allowed to be transferred to another participant. Nevertheless, exception may be granted with valid reason and supporting documentation(s) at our sole discretion. The registered participant is required to contact us at +6010-216 7126 or email to firstname.lastname@example.org to ascertain the availability of seats and fulfilment of course pre-requisites. It is the participant’s responsibility to contact us and follow-up on the transfer of course request if the participant has not received any reply from us within 14 days from the date of the request was made. Our decision is final and we shall not entertain any appeals thereafter.
Modification of this Policy
We reserve the right to modify this Policy from time-to-time and without notice. You shall be responsible for reviewing and becoming familiar with any such modifications.